Shipping Policy
Shipping of our products is generally governed by our Terms & Conditions.
Shipping Method
We use Fedex and UPS to fulfill the majority of orders. If your shipping address is located in California, we may use Golden State Overnight (GSO) in lieu of Fedex or UPS. Typically, they will deliver to you within 2 business days. GSO offers a Saturday service too, if someone is available to sign for the package at your ship to address on Saturday. If you are outside California, we use either UPS or FEDEX, depending on the service area and their delivery schedule in your area.
Age
You must be 21 years of age to order or receive alcoholic beverages from bighammerwines.com. Any shipments containing alcoholic beverages are sent with an “Adult Signature Required” sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.
Insured Shipping
We ship by ground or air. Your order is automatically insured up to $100. If you require additional insurance, please contact us as this is available at a nominal charge. Please note that as is customary in the industry, this insurance does not cover weather damage.
Shipping Costs
Included in purchase
Shipping Time
If your order is needed urgently and it is received after 2:00 p.m., please email or call us and we’ll do our best to meet your needs.
Gifts
If you are ordering as a gift or attempting to ship to someone other than yourself/cardholder, we require additional shipping information and verification that you are who you say you are.
Liability
As described in our Terms, we cannot control which method of shipping you choose for the shipment of your wines. Because we cannot control how you choose to ship your wines, among other things, we assume no liability and cannot be responsible for damage to wine (including, among other things, leakage or damaged corks) shipped during extreme or poor weather conditions.
Out-of-State
Many states do not allow shipping from out of state. Casebycasewines.com will not ship to states that do not allow shipments from out-of-state retailers. It is the buyer’s responsibility to verify you may receive wine shipments in your state. If you are interested in our products but live in a state with shipping restrictions, you may contact us to see if we can ship to an alternate address.